Return and Refund Policy
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For faster processing, please provide your order number, photos, videos, receipt, and other relevant details.
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Eligible for Review
- Wrong item received
- Missing or incomplete item
- Damaged or defective item
- Quality concern
- Paid order but not fulfilled
- Duplicate charge or payment concern
Not Eligible
- Change of mind
- Incorrect order placed by the customer
- Opened or consumed item without valid quality concern
- Improper storage or handling after delivery
- Requests submitted beyond the allowed review period
- Lack of proof or supporting evidence
Important Notes
All online return and refund concerns must be coursed through Generika Drugstore Customer Service and will not be processed directly in physical stores.
How it works?
1. Contact Us
Reach out to our Customer Service Team with your concern.
2. Review
Our team will review your request and validate the information.
SLA: Initial response within 1 business day
3. Resolve
Once your request is approved, we’ll process the appropriate return, replacement, or refund.
SLA: Resolution within 3–7 business days. Refund processing time varies depending on your original payment method and financial institution.
Still need help? Our customer team is here to assist you. Contact Us
